COMMON QUESTIONS
We're Here to help
We want to make sure that we answer all of your questions, even the ones you didn't think to ask. Though we would like to be your one-stop-shop, we know that as a smart customer, you are looking around to learn who offers the best product for the best price. As a manufacturer selling direct to our customers, we understand that you are not in front of the product see it first hand. That is why we invite you to ask any question you need to feel safe in knowing that you are buying a quality murphy bed from a leading company. We welcome all questions, whether we have the answer on our website / literature or not. If you do not find your answer below or any where else on our website, please call us Toll Free 1-866-783-5105 or email us by clicking here.
For our built-to-order beds, our lead time is six weeks. This is because we take the time to handcraft each bed to your specific requirements. From selecting the type of wood to the finish and style, we want to make sure you get exactly what you're looking for. We never rush the process because we want to ensure that every detail is perfect. This is our promise to you when you purchase a built-to-order bed from The Bedder Way Murphy Bed Company.
However, we also offer discounted beds that are ready to ship in just 1-2 weeks, unless specified in the discounted bed description. These beds have already been built and are available for immediate purchase. We offer these beds at a discounted price because we want to make sure that everyone can afford a high-quality Murphy bed, regardless of their budget. Our discounted beds are still made with the same care and attention to detail as our built-to-order beds, but they are available to you much more quickly.
A: This question seems to be the most common asked. We would like to combine this question with another commonly asked question "What do I need to know about murphy beds?" Murphy Beds are not a new concept as most customers are aware. Many can remember a Murphy Bed in an old movie or at a grandparent's house many years ago. Murphy beds were founded on the spring-loaded system that is still in use today. Many companies, not all, who use the spring loaded system, still have the bed bolted down to the sub floor. This will cause more damage to your home than attaching to the studs in the wall. We use a piston mechanism (see Q2-Question 2), that allows our beds to be attached to the studs in your wall (also a concrete or brick wall). It's not only our superior mechanism that draws our customers in, but our PRICE and the fact we use REAL WOOD (solid wood and veneer core furniture grade plywood with wood veneer engineered substrate on our side verticals).
Too many companies out there are selling Murphy Beds at a premium price using plastic laminate instead of real wood. Our customers are so thankful when they come across our website and communicate their confusion on "Why" so many other companies are charging higher prices for cheaper material. We can only express our understanding that those companies are a distributor (not the manufacturer) and mark up the price to make as much money as possible. WE ARE THE MANUFACTURER and sell direct to the consumer. WE USE REAL WOOD in the construction of our murphy beds. We use solid wood, veneer core furniture grade plywood, and wood veneer engineered substrate (side verticals only) in the construction of our beds. Customers from Coast to Coast compliment us daily about our polite and helpful attitude while explaining our product and Murphy Beds in general.
So during your journey on learning more about Murphy Beds, please keep these things in mind:
Piston Mechanism or Spring loaded system
Wall Mount or Floor Mount
Real Wood or Melamine
Choices of wood, hardware, stain colors
Delivery service
Lead Time
PRICE, PRICE, PRICE
A: Yes, we offer a 10-year Warranty on all mechanical parts.
A: Yes, the way the pistons are positioned on the bed compensate for the weight. The pistons look and operate comparable to the pistons used on a hatch back of a SUV or minivan (not the same piston on your car), meaning they have the same smooth operation when opening and closing the bed. There is no spring motion that you will find with a spring operated Murphy Bed.
A: No, you do not need a box spring. The box spring is actually built into the bed. The bed is built with double 1-1/2 inch struts that run the length of the bed. No, the price of the bed does not include a mattress. We do offer a SEALY mattress in either a FIRM, PLUSH EURO-TOP, or MEMORY FOAM comfort level. click here for more information.
Our murphy beds require a standard innerspring mattress that should not exceed 12 inches in thickness. If you already have a mattress that you would like to place in your murphy bed, our beds take a standard TWIN, FULL, or QUEEN size mattress (depending on what size murphy bed you would like to order). If your shopping a local mattress store, please remember to BUY JUST THE MATTRESS.
A: There are straps at one end of the bed, which hold the mattress into place. When the bed is in the upright position the mattress will not move or touch the wall. This allows you to hang artwork on the wall, which will make the bed more decorative when the murphy bed is open.
A: You may leave sheets, blankets, and a comforter on the bed as long as they are tucked in around the mattress before you close the murphy bed. Pillows must be removed before closing.
A: We have two set fees for shipping (anywhere in the continental United States): Curbside & Threshold. Visit our Delivery page for more information on our delivery and rates.
A: No. We only build our murphy beds out of oak or maple. If you are interested in a different wood, we may be able to do a simple flat face design (finished naturally or unfinished). Please ask us for more details. For larger commercial projects (large quantity murphy beds), we can provide a different wood for our face designs, please contact to discuss your project.
A: Yes, you do have to assemble your murpy bed. Beds are broken down to 6 pieces for shipping purposes. When you receive the bed, you simply screw the pieces together and fasten the bed to the studs in the wall. It normally only takes two people 45 minutes to an hour to install a Bedder Way murphy bed. Every Bedder Way Murphy Bed comes with complete step-by-step, easy to follow, installation instructions (with our toll free number on the front cover for any questions you may have).
Our side cabinets are fully assembled when you receive them. All you need to do is fasten the fully assembled cabinet to your murphy bed.
A: We ship all of our beds with CEVA logistics. They offer shipping anywhere in the continental United States (and outside - call us for international shipping). Our customers can feel safe in knowing that CEVA Logistics is an excellent shipping company. For more information delivery options and pricing, please visit our delivery page.
A: Let’s face it; there are some very important things to consider when having a piece of furniture, like a Murphy bed, delivered.
- How much will you be paying for delivery?
- Is this ”In-Home Delivery" available?
- What does delivery REALLY include?
A lot of our competitors have tried to “match” our delivery price. The only problem is, they cannot match our service for that price. If you just compare prices without looking at what you are getting, the price is the same. However, when you look at what you are getting for your money, there is no comparison. We have the lowest delivery rates for the highest level of service.
Let’s take a look at what The Bedder Way Co. offers versus some of our competitors.
The Bedder Way Co. – THRESHOLD
Competitor #1 – STANDARD DELIVERY
Competitor #2 – STANDARD DELIVERY
Which level of service do you think should be standard? In the past, we have used the same shipping companies our competitors currently use. We looked for a better level of service, from a superior company, for less money. We found them and we employ them to save you money, frustration, and back aches. The truth is, we didn’t want our customers to do something we wouldn’t want our family members doing; carrying these large pieces of furniture from the curb and into the house. To learn more, visit our delivery page.
A: Yes, you will receive an email with a tracking number that will send you directly to the Ceva Logistics website. From this site, you will be able to see exactly where your murphy bed package is at as it travels to your area. Your local Ceva Logistics terminal will give you a call in advance to set up a delivery time that works best for your schedule. For more information and pricing, please visit our delivery page.
A: Yes. Single murphy bed flex light consists of one flex light with USB charger and one phone holder attachment. The light is controlled by a button on the base of the flex light and it comes standard with two modes of brightness. Double murphy bed flex light consists of two flex lights with USB chargers and two phone holder attachments. The light is controlled by a button on the base of the flex light and it comes standard with two modes of brightness.
A: Yes. Since the murphy bed needs to sit flush against your wall, we provide a notch that is 5 Inch HIGH by 1 inch WIDE at the back/bottom part of the murphy bed to fit over your base molding (as seen below). If you do not have base molding and do not want the notch, make a comment in the “Additional Notes” box at time of checkout or give us a call (DISCOUNTED BEDS DO NOT APPLY). If your notch needs to be larger you can increase the notch using a handsaw or jigsaw after receiving the bed (instructions are provided with your bed aka. Installation instructions). Notches are not to exceed 12 inch HIGH by 2 inch WIDE.Contact usif you have any questions.
Cabinet Murphy Bed Frequently Asked Questions
From the Manufacturer: "Cabinet beds are made of wood, plywood, LVL, real wood veneers, and there are some styles that have a honeycomb core top and front panel to cut down or the weight. Some are plywood and the bottom of the upper cabinet floor and drawer face are MDF. Where there is a fastener, the screws insert into solid Pine. There is no particle board."
500 lbs is the weight limit on our Cabinet Bed range of products. This only applies to the Cabinet Beds and not our standard murphy beds.
There is a 1-year warranty on the Cabinet Bed products and mattress against manufacturer’s defects.
We are an authorized retailer of Arason Furniture who is the manufacturer of this product. It is manufactured in Vietnam.
We offer both a curbside and threshold delivery of our cabinet murphy beds.
Yes, cabinet beds do come assembled. There are three pieces in the carton, The upper cabinet, the drawer/base and the mattress. Place the drawer base on the floor where you want the bed. Next the upper cabinet is aligned on top of the drawer using the dowels. That is, there are corresponding holes on each side of the upper cabinet that line up with the dowels on the base. Once the upper cabinet seats on the dowels you have six bolts - three on each side. Two people are needed to lift the upper cabinet onto the base because it is wide and bulky.
Yes, it is a 6 inch deep tri-fold mattress with two layers of foam. The bottom 4 inches is a dense foam so that the sleeper doesn't bottom out and the top two inches are a softer high resilient foam. It is surprisingly comfortable!
