Customer Service

Customer service representatives


We want you to feel comfortable and informed before making such a large purchase. Our website is filled with information, but sometimes it is easier to email or call with questions.

call us toll free: (866) 783-5105

Our customer service hours are MONDAY thru FRIDAY 8am - 5pm EST

email us

common questions

Please visit our COMMON QUESTIONS page to find answers to questions we get regularly from customers. You might find answers to questions you have not yet considered!

about our company

Want to learn more about our company? Visit our OUR COMPANY page to learn more about who we are and how we serve you. To learn more about Bedder Way's community outreach visit BW OUTREACH and see what we are doing to help others and the environment.

placing an order

Orders are easily placed through our online eCommerce website at any time, 24 hours a day, 7 days week. However, if you feel more comfortable placing your order over the phone we are here to help. Simply call our Toll Free number 866-783-5105 during our normal office hours: Monday through Friday 8am-5pm Eastern Time. If you have a request that you cannot make through our website, or a modification that we are able to help you with on your murphy bed, please call us to discuss.

payment and policy

To view which payments we accept, or to learn more about our policies for cancellation, returns, etc. Please visit our PAYMENT / POLICY page to learn more.

our physical location

Our murphy beds are manufactured and shipped from our facility located in Indianapolis, IN. Located in the Crossroads of America, we offer murphy beds for prices other companies hardly touch. We are proud to be a Hoosier company with a great logistics team. Our 40,000 sq. ft. facility houses advanced machinery and skilled workers which provides our customers a beautiful and quality product.


Family enjoying the comfort of their home
Family of three enjoying their bed

shipping and delivery options

To learn more about the logistics company who handles our shipments, including options and flat rates, please visit our DELIVERY page.

report shipping damages

Though it is rare, shipping damage is always a small possibility when shipping large furniture all over the country. Rest assured that we have you covered! All shipments are insured, so if you notice damage to the product upon receiving your delivery, simply follow the protocol listed on our POLICY PAGE so that we can address the damage as quickly and completely as possible. If new items must be rebuilt, these items will be immediately placed into production for quick turn-around and delivery. Failure to follow the protocol listed on our POLICY PAGE may result in unnecessary expenses for you, so please make sure you understand the policy and contact us with any questions.

returns, warranty, and replacements

Please refer to our POLICY page to learn more about Returning a Murphy Bed, Our Warranty, and for Replacement parts