From our Facility to Your Home
Teaming with the right delivery company can make a difference in any business. We are proud to have CEVA Logistics as our main transportation service company that carries our murphy beds from our manufacturing facility to your home.
Delivery made by one man at the end of the residential driveway (or in front of the building) with the assistance of a lift-gate vehicle. Boxes arrive on a pallet. Driver is not responsible for removing boxes from the pallet nor bringing items into the house, building, garage, etc.
Two Man Delivery Team will unload your items and carry them into a garage or covered front porch. The Delivery Team does not climb any flight of stairs (unless a few steps to front door), unpack, assemble, or remove debris. *(Threshold may not be available in some areas)*
The delivery company does not offer installation. Our beds are designed to be installed by virtually any two people with a few common household tools. Installation does not require a professional. However, if you choose to hire someone to install your bed and/or workstation, Bedder Way is not responsible for any installation/uninstallation fees nor for loss of time or hired labor due to missing parts. We recommend you wait until after delivery is complete before scheduling any hired help for installation.
Possible Additional Fees
Due to delivery requirements of certain areas there may be additional fees.(Ex. additional flight of stairs, toll fees, ferry fees, and areas beyond service.)
Hawaii and Alaska Shipments
We do not ship direct to locations outside of the contiguous United States, including Hawaii and Alaska. However, our Hawaii and Alaska customers hire freight forwarders to handle the transportation between the U.S. mainland and your residence. We will ship directly to the freight forwarder of your choosing.
We do not ship direct to locations outside of the contiguous United States. For shipments traveling outside of the United States please contact a freight forwarder to handle the transportation beyond the U.S. We will then ship to the freight forwarder of your choosing.
Long Distance Shipping Tips
We have found over the years that some of our shipments will travel to a port on the East, West, and Southern Coast where it is loaded up with other shipments by a freight forwarding company specifically shipping a container to the country of your destination. Feel free to give us a call to see if we can help point you in the right direction for a container logistic company. When shipping to a freight forwarder, CURBSIDE should be your delivery service choice when placing an order with us.
Receiving your Bedder Way Murphy Bed
Once your order is ready to ship, you will be notified of the shipping and tracking information. Upon leaving our facility national average is 7-10 business days before delivery, but timeframe could exceed 10 business days depending on location. Deliveries are typically made between the hours of 8 am and 5 pm, Monday through Friday.
What to Expect:
Box 1: Face of the murphy bed (a little larger than the size of a Twin/Double/Queen box spring).
Box 2: Two side Verticals, Headboard, Header, Crown, Pistons, Instructions, Parts Bag
Side Cabinets (if ordered) are shipped fully assembled, one box per cabinet.
Make sure you also account for the size of this piece before ordering.
Pictured below are examples of what your package(s) will look like.
Bed Face Box
87 x 67 x 11 inches(Queen)
Side Parts Box
92 x 22 x 9 inches
Side Cabinets Box
92 x 34 x 24 inches (each)
The Delivery Process
Once your murphy bed has been completed and leaves our facility, you will receive an email notification. This notification is emailed to the address you provide when you place an order and will include tracking information along with other valuable information.
CEVA or their local delivery agent will call you to schedule your delivery appointment, typically within 3 - 10 business days of receiving your tracking email. Your delivery appointment will be a specific day and an estimated window of time (some areas require all day appointments). All deliveries REQUIRE a set appointment date.
Someone will need to be present to receive and sign for all deliveries. For Curbside service, all boxes will be delivered on a pallet. Threshold deliveries are placed into your garage or covered front porch, and White Glove deliveries are placed in the room of your choice. Once delivery is complete and you have verified that it is in proper condition, installation is a breeze.
Check Your Dimensions Before Ordering
Although our beds do ship partially unassembled, it is important that it can be delivered through all entryways, hallways, elevator doors and interiors, and / or STAIRWAYS. If items do not fit upon delivery, cancellation and return fees will apply.
Some situations may constitute extraordinary delivery requirements (if available) and necessitate additional delivery fees at customers expense, such as additional stairs over two flights, the use of non-standard delivery equipment (if available), or short term storage.
Use the specific bed dimensions in the table provided below, to determine whether the boxes can go straight through and into the space or if they must be brought in on end or at an angle. Please make sure that there is a clear and unobstructed path in front of and beyond each doorway.
Make sure to consider any fixtures, low ceilings heights, decorative moldings, banisters/handrails, etc. that may make it difficult to deliver your order. If the piece must be taken out of the box in order for it to fit up/down the stairs, it will be the responsibility of the customer to unpack the piece and carry it the remaining distance.
*All dimensions and weights are based on box averages, Sizes and weights may vary due to manufacturing standards and packaging material.
Tracking your Murphy Bed
Once your murphy bed leaves our facility a tracking number is emailed to the email address that you provided when placing your order. Either CEVA or a local delivery agent will contact you to schedule your delivery appointment within 3 - 10 business days of receiving your tracking email.Track My Murphy Bed
Damage During Transport
Damage is not common due to product packaging and palletization, but you need to plan for the possibility just in case.
Curbside & Threshold Deliveries: CEVA extends their liability an additional 24 hours after delivery to allow time to open and inspect the contents. If damage is found while inspecting the product please contact Bedder Way within 24 hours of delivery to report the damage. Pictures will also be required for any claim and/or replacement parts. Damage reported after 24 hours will be at the customer's expense.
White Glove Deliveries:
Damage must be noted at the time of delivery with the driver and with Bedder Way. Damage reported after the delivery appointment will be at the customer's expense.
Please contact us if you have any questions pertaining to delivery.